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196 Melbourne Street North Adelaide South Australia 5006

Patient Information

Practice Hours

Monday to Friday 9.00am-5.00pm (excluding public holidays)

Appointments

Appointments can be made by phoning our rooms on 08 8361 8399 during consulting hours.

Please allow at least 1 hour for your initial appointment.

We appreciate your time is valuable and although we endeavour to run to our appointment schedule at times emergencies may occur which can lead to delays and longer than expected waiting times.

After Hours

In the case of an emergency outside of practice hours please contact your local GP or hospital emergency department.

Email

We have an email address that patients and referring practitioners can use to send through simple communications to their doctor or practice staff. The email address is admin@gregbain.com.au.

This email address is checked during business hours. While we make every effort to keep your information secure, we do remind you that electronic communication can be potentially compromised and accessed by outside of our practice.

Patients communicating through email do so at their own risk. For any urgent matters or to make an appointment please telephone reception on (08) 8361 8399.

Fees

This is a private practice and you will incur a co-payment above the Medicare rebate.

Our practice policy requires all accounts to be paid in full on the day of consultation including Medicare rebate. Our reception staff will lodge your account to Medicare electronically on your behalf to claim your rebate. If you have registered your bank details with Medicare you should receive your rebate within 48 hours. We accept cash, EFTPOS, Credit Card (excluding American Express) and cheques.

Any other tests, treatments or procedures required to reach a diagnosis may attract an additional charge some of which are not claimable through Medicare (eg x-rays, scans and blood tests). Private Health Insurance will only cover in-hospital procedures and even then you may still incur a "gap" payment.

First Visit

When you come for your appointment please remember to obtain and bring the following:

  • Referral letter from GP, family physician or other doctor
  • Medicare card, DVA card, pension card
  • Private Hospital Insurance information with you
  • Xrays, scans: Please bring the reports, X-rays, MRIs, CT scans etc. and any other relevant information

Management of your personal health information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and ensure that this information is only available to authorised members of staff. All staff members of this practice have signed a confidentiality agreement as a part of their induction to our practice. If you wish to have your health record transferred reception can provide you with a form that authorises the transfer of your records.